Privacy Policy
Privacy Policy
Last Updated: July 10, 2026
Happy Valley Nutrition respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
By using our website, submitting information through our forms, communicating with our team, scheduling services, or receiving services from Happy Valley Nutrition, you agree to the terms of this Privacy Policy.
Important SMS Privacy Notice
Happy Valley Nutrition does not sell, rent, share, or disclose SMS opt-in information, mobile phone numbers, or text messaging consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in information is used only to send practice-related text messages that clients and prospective clients have agreed to receive.
Information We Collect
Happy Valley Nutrition may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Mobile phone number
Mailing address
Date of birth
Insurance information
Referral information
Appointment requests
Health or nutrition-related information you choose to provide
Payment or billing information
Information submitted through website forms, client portals, email, phone, or text communication
We may also collect basic website usage information, including browser type, device information, pages visited, referring websites, approximate location, IP address, and general website analytics.
How We Use Your Information
Happy Valley Nutrition may use your information to:
Respond to inquiries
Follow up on referrals
Schedule and manage appointments
Send appointment reminders and confirmations
Provide nutrition counseling and related services
Request or manage intake forms
Communicate about billing, insurance, or administrative matters
Provide client support
Improve our website, systems, and services
Maintain business, healthcare, billing, and legal records
Comply with legal, regulatory, insurance, or healthcare-related requirements
Protect the security and integrity of our practice, website, and systems
SMS/Text Messaging Privacy
Happy Valley Nutrition may collect your mobile phone number when you provide it through our website, client portal, intake forms, referral process, phone call, email, or direct communication with our team.
By providing your mobile phone number and opting in to receive text messages, you agree to receive SMS/text messages from Happy Valley Nutrition. These messages may relate to:
Appointment scheduling
Referral follow-up
Appointment reminders
Appointment confirmations
Intake form reminders
Billing or insurance-related administrative support
General administrative communication related to nutrition counseling services
Message frequency varies depending on your interaction with our practice. Message and data rates may apply.
You may opt out of SMS/text messages at any time by replying STOP to any text message from us. You may reply HELP for assistance.
Consent to receive SMS/text messages is not required as a condition of receiving services from Happy Valley Nutrition.
Happy Valley Nutrition does not sell, rent, share, or disclose SMS opt-in information, mobile phone numbers, or text messaging consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is used only to send practice-related text messages that clients and prospective clients have agreed to receive.
Please do not send sensitive medical information by text message. Text messaging is not intended for emergency communication. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, or similar tracking technologies to help us understand how visitors use the website, improve website performance, remember preferences, support basic website functionality, and evaluate the effectiveness of our online presence.
The information collected may include pages visited, time spent on the website, browser type, device information, referring websites, approximate location, and other general usage data.
You may be able to adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.
How We Share Information
Happy Valley Nutrition does not sell your personal information.
We may share information only when necessary to operate our practice, provide services, comply with the law, process payments, support administrative functions, or coordinate care when appropriate. This may include sharing information with:
Healthcare providers involved in your care, when appropriate
Insurance companies for billing, claims, or coverage-related purposes
Billing, scheduling, client portal, electronic health record, or administrative service providers
Payment processors
Technology vendors who help us operate our website, systems, communications, or analytics
Legal, regulatory, insurance, or government entities when required by law
Other parties with your permission or as otherwise allowed by law
Any third-party service providers we use are expected to protect information appropriately and use it only for the services they provide to Happy Valley Nutrition.
No Sharing of SMS Opt-In Information
Happy Valley Nutrition does not sell, rent, share, trade, or disclose SMS opt-in information, mobile phone numbers, or text messaging consent with third parties or affiliates for marketing or promotional purposes.
SMS opt-in information is used only for practice-related communication from Happy Valley Nutrition, such as appointment scheduling, referral follow-up, appointment reminders, intake form reminders, billing or insurance-related administrative support, and other administrative communication related to nutrition counseling services.
HIPAA and Health Information
Happy Valley Nutrition may collect and use health-related information as part of providing nutrition counseling and related services.
When applicable, protected health information is handled in accordance with HIPAA and other applicable privacy laws. Information submitted through secure client portals or approved systems may be subject to additional privacy protections and notices.
This website is intended for general informational and administrative purposes. Please avoid submitting sensitive medical information through non-secure website forms, standard email, or text message unless specifically directed.
Email and Electronic Communication
If you communicate with Happy Valley Nutrition by email, text message, website form, or another electronic method, we may use that same method to respond unless you request otherwise.
While we take reasonable steps to protect your information, standard email and text messaging may not be fully secure. Please use secure client portal messaging when available for sensitive health-related communication.
Data Security Practices
Happy Valley Nutrition takes reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
These steps may include use of secure client portals, password-protected systems, access controls, limited access to personal information, secure technology vendors, and administrative safeguards.
However, no website, email system, text messaging system, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted electronically.
How Long We Keep Information
Happy Valley Nutrition retains information for as long as necessary to provide services, manage administrative and billing needs, comply with legal, healthcare, insurance, and regulatory requirements, resolve disputes, and maintain business records.
Your Rights and Choices
You may contact Happy Valley Nutrition to:
Update your contact information
Ask questions about how your information is used
Request that we stop sending certain communications
Opt out of SMS/text messages by replying STOP
Reply HELP for text messaging assistance
Unsubscribe from marketing emails, if applicable
Request access to certain records, when allowed by law
Request corrections to certain information, when allowed by law
Some information may need to be retained for legal, billing, healthcare, insurance, or business recordkeeping purposes.
Children’s Privacy
Happy Valley Nutrition may provide nutrition services to children and teens with appropriate parent or guardian involvement and consent.
Our website is not intended to collect personal information from children without parent or guardian permission. If you believe a child has submitted information without appropriate consent, please contact us.
Third-Party Links
Our website may contain links to third-party websites. Happy Valley Nutrition is not responsible for the privacy practices, content, security, or policies of third-party websites. Please review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
Happy Valley Nutrition may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after updates are posted means you accept the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Happy Valley Nutrition
413-437-0278
hello@happyvalleynutrition.com
happyvalleynutrition.com